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12/09 Damini
Consultant at Skyleaf Consultancy

Views:93 Applications:16 Rec. Actions:Recruiter Actions:13

Executive - Customer Support/Customer Service - BPO/Call Center (1-10 yrs)

Gurgaon/Gurugram/Noida Job Code: 90688

Executive - Customer Support & Service - Call Center


Main Job Tasks and Responsibilities : 

- Answer calls professionally

- Respond to inquiries

- Research required information using available resources

- Handle and resolve one's complaints

- Enter one's information

- Identify and escalate priority issues

- Route calls to appropriate resource

- Follow up one's calls where necessary

- Complete call logs and produce call reports

- Identify and escalate situations requiring urgent attention

- Track and route problems and requests and document resolutions

- Stay current with system information, changes and updates

Skills & Personal Attributes Required :


- Working knowledge in MS-Excel

- Fluency in spoken Hindi is mandatory,

- Hardware or networking knowledge will be preferred

- Knowledge of call center telephony and technology

- One year or more experience in a call center environment is a added advantage.

- One's service experience

- Good data entry/keyboard skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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