HR Recruiter at Emrold Management Services Pvt Ltd
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Executive - Customer Support - Chat Process (0-1 yrs)
Profile : Inbound/Outbound/Chat Process
Location : Noida , Sec. - 16, 58,62
Salary : 11,000 - 18,000/ pm. + Incentive
Qualification : 12th/Graduate
Experience : Fresher & Experience both can apply
- Good English & Hindi Communication.
- Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity.
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility.
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients.
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough.
- Meet call handling quotas and individual and team sales targets.
- Gather and analyse client data to identify possible products or services to recommend to management.
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution.
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary.
- Follow communication protocols, rules, and policies.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
