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03/10 Yashaswi
HR at Black & White Business Solutions

Views:16 Applications:14 Rec. Actions:Recruiter Actions:0

Executive - Customer Support - BPO (1-5 yrs)

Bangalore Job Code: 236870

BPO/ Customer Support Executive 


Responsibilities :


- Understanding the products and services provided by the company.

- Managing a team of Customer Support Representatives.

- Supporting the customer through an email ticketing system and phone calls.

- Resolving customer complaints and queries.

- Providing detailed information to customers.

- Monitoring the performance of individual representatives.

- Maintaining records of each phone call for future reference.

- Providing the new employees with training sessions for enhancing their skills.

- Offering exceptional customer service and satisfaction.

- Following up with customers for any further information.

- Taking feedback from the customers.

- Negotiating the terms and conditions with the customer.

- Contributing the work to the company's knowledge base.

- Maintaining a healthy relationship with the clients.

- Adhering to the company's rules and regulations

Requirements :

- Any undergraduate or graduate.

- With minimum of 1 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.

- Exceptional verbal and written communication skills.

- Understanding and working knowledge of Customer Relationship Management software.

- Phenomenal conflict-resolution skills.

- Good problem-solving abilities.

- A customer-oriented individual.

- Outstanding interpersonal and organizational skills.

- Excellent phone etiquette and active listening abilities.

- A quick learner and exceptional ability to make decisions.

For Any Queries Call Or WhatsApp Yashaswi At 8095022887 Or WhatsApp

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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