HR Manager at Looper Development Services Pvt Ltd
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Executive - Customer Support - BPO (1-4 yrs)
Experience : 1 - 4 Years
Notice Period : Immediate joiners required/15 days preferable
- The shifts are 24X 7 Rotation Shifts, Primarily night shift. It is 5 days working ( Rotational 5 Days). We do not provide cabs, the candidate should have their own conveyance.
- Proficiency in English Language.
Required Certification : Versant 55
Roles & Responsibility :
- Answering inbound and outbound calls. of clients and customers.
- Ability to perform multiple tasks and adjust quickly in short time frames.
- Ability to build rapport with US Patients and maintain the quality scores.
- Organized, Efficient and Versatile.
- Strong customer service approach to deal with people at all levels (internal and external).
Requirements :
- Excellent in English Communication Skills
- Proven experience as a Customer Support with international exp.
- Strong communication skills written and verbal both, US Voice & Accent Knowledge
- Proficient in email writing and on chat process.
- Problem-solving aptitude.
- Able to work on Google Doc and G-Sheet.
- Ability to work well with a team.
