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31/08 Meenakshi
Director at Recruiting India

Views:17 Applications:9 Rec. Actions:Recruiter Actions:8

Executive - Customer Support - BPO (1-3 yrs)

Bangalore/Indiranagar/Domlur Job Code: 231331

Customer Support Executive 


- Managing a team of representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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