Executive - Customer Support - BPO (1-3 yrs)
Customer Support Executive For US process
Customer support :
Knowledge and Skills Required Communication Skills :
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Customer Focus :
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solution
- International Calling
- US process
- Inbound calling
- Night shift
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
