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12/06 Veer
CEO at COBWEB Technologies

Views:25 Applications:12 Rec. Actions:Recruiter Actions:9

Executive - Customer Support - BPO (1-3 yrs)

Anywhere in India/Multiple Locations Job Code: 162487

Voiceprocess

Location : PAN India

Work from home

Experience : 1 year in any voice process

Any Graduation

Excellent communication skills in #English and #Hindi

Require #Laptop/PC with internet connection

Roles and Responsibilities :

1. Manage large amounts of incoming phone calls

2. Generate sales leads

3. Identify and assess customers needs to achieve satisfaction

4. Build sustainable relationships and trust with customer accounts through open and interactive communication

5. Provide accurate, valid and complete information by using the right methods/tools

6. Meet personal/customer service team sales targets and call handling quotas

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

8. Keep records of customer interactions, process customer accounts and file documents

9. Follow communication procedures, guidelines and policies

10. Take the extra mile to engage customers

Requirements:

1. Proven customer support experience or experience as a Client Service Representative

2. Track record of over-achieving quota

3. Strong phone contact handling skills and active listening

4. Familiarity with CRM systems and practices

5. Customer orientation and ability to adapt/respond to different types of characters

6. Excellent communication and presentation skills

7. Ability to multi-task, prioritize, and manage time effectively

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