Technical Recruiter at Macropace Technologies
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Executive - Customer Support - BPO (1-2 yrs)
Role: Customer Support Executive
Experience: 1 to 2 years
Location: Bangalore
Notice Period: Immediate
Work: Contract (Shift)
Budget: 2.20 LPA
Company: Wipro
Job Description :
Responsibilities :
- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference
- Assisting the HR department with hiring new employees.
Skills :
- Kannada Speaking is Mandatory
- Inbound Calls
- Welcome Calls
- Handling KYC Norms
- Service Requests
- Handling Complaints
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
