Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - BPO (1-2 yrs)
Customer Support Executive
- Work within a company with a solid track record of success
- Great work environment
- Attractive salary & benefits
- Our Client a technology and marketing company has many subsidiaries in which this position is for our India call center.
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
Skills Required :
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Helpdesk / Technical Support/ Customer service role.
- You have excellent communication and interpersonal skills.
- You are familiar with Windows operating systems.
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
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