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03/10 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:39 Applications:9 Rec. Actions:Recruiter Actions:6

Executive - Customer Support - BPO (1-2 yrs)

Cochin/Kochi/Kerala Job Code: 236883

Customer Support Executive 

- Work within a company with a solid track record of success

- Great work environment

- Attractive salary & benefits

- Our Client a technology and marketing company has many subsidiaries in which this position is for our India call center.

The Job

You will be responsible for :

- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.

- Ensuring all standards and procedures are followed and maintained.

- Answering queries and resolving issue relating to usage of standard applications and IT services.

- Providing monthly help desk reports.

Ideal Candidate

Skills Required :

- You possess a Degree/Diploma in Computer Science, Engineering or related field.

- You have at least 1 year experience, ideally within a Helpdesk / Technical Support/ Customer service role.

- You have excellent communication and interpersonal skills.

- You are familiar with Windows operating systems.

- You pay strong attention to detail and deliver work that is of a high standard

- You are a strong networker & relationship builder

- You are highly goal driven and work well in fast paced environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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