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19/09 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

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Executive - Customer Support - BPO (1-2 yrs)

Cochin/Kochi/Kerala Job Code: 234456

Customer Support Executive 

- Work within a company with a solid track record of success

- Great work environment

- Attractive salary & benefits

- Our Client a technology and marketing company has many subsidiaries in which this position is for our India call center.

The Job

You will be responsible for :

- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.

- Ensuring all standards and procedures are followed and maintained.

- Answering queries and resolving issue relating to usage of standard applications and IT services.

- Providing monthly help desk reports.

Ideal Candidate

Skills Required :

- You possess a Degree/Diploma in Computer Science, Engineering or related field.

- You have at least 1 year experience, ideally within a Helpdesk / Technical Support/ Customer service role.

- You have excellent communication and interpersonal skills.

- You are familiar with Windows operating systems.

- You pay strong attention to detail and deliver work that is of a high standard

- You are a strong networker & relationship builder

- You are highly goal driven and work well in fast paced environments

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