Executive - Customer Support - BPO (0-6 yrs)
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Incentives
- PF & ESIC
Anjali : 7983607563
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