HR Consultant at SSV HR Services
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Executive - Customer Support - BPO (0-5 yrs)
We are hiring for the post of Customer Support Executive in well reputed organization in Domestic Process.
Job Location - Malad / Thane
Qualification: HSC / Any Graduate / Post Graduate
Freshers are welcome
6 months to 3 Years in Customer Service / Inbound Voice / Outbound Voice / Calling / Domestic Process / Cold Calling would be added an advantage.
Good Communication Skill
Role and Responsibilities :
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Compile reports on overall customer satisfaction.
Fixed Day Shift: 9.30 AM - 6.30 PM
Sunday Fixed Off
Salary : 1.80 Lac PA - 3 Lac PA (PF + Medical Coverage + Huge Incentives)
Contact or Whatsapp HR Priyanka on 8879437943 / 9773322877
Mail us your resume
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