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19/02 Priyanka Rane
HR Consultant at SSV HR Services

Views:66 Applications:14 Rec. Actions:Recruiter Actions:5

Executive - Customer Support - BPO (0-5 yrs)

Mumbai Job Code: 111449

We are hiring for the post of Customer Support Executive in well reputed organization in Domestic Process.

Job Location - Malad / Thane

Qualification: HSC / Any Graduate / Post Graduate

Freshers are welcome

6 months to 3 Years in Customer Service / Inbound Voice / Outbound Voice / Calling / Domestic Process / Telesales / Telemarketing / BDE / Cold Calling / Lead Generation or any Sales would be added an advantage.

Good Communication Skill


Role and Responsibilities :


- Resolve customer complaints via phone, email, mail, or social media.


- Use telephones to reach out to customers and verify account information.


- Greet customers warmly and ascertain problem or reason for calling.


- Cancel or upgrade accounts.


- Assist with placement of orders, refunds, or exchanges.


- Advise on company information.


- Take payment information and other pertinent information such as addresses and phone numbers.


- Place or cancel orders.


-  Answer questions about warranties or terms of sale.


- Suggest solutions when a product malfunctions.


- Handle product recalls.


- Attempt to persuade customer to reconsider cancellation.


- Inform customer of deals and promotions.


-  Compile reports on overall customer satisfaction.


Fixed Day Shift: 9.30 AM - 6.30 PM

Sunday Fixed Off

Salary : 1.80 Lac PA - 3 Lac PA (PF + Medical Coverage + Huge Incentives)

Contact or Whatsapp HR Priyanka on 8879437943 / 9773322877

Mail us your resume 

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