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Executive - Customer Support - BPO (0-3 yrs)
Job Title : Customer Support Executive - Axis BPO Process (inbound customer service + credit card upselling process)
Location - Sector 127, Noida
Industry - BPO
Job Type : Full-Time
Education : Under Graduates/Graduates
Experience :
- Fresher (Graduates)
- UG with Minimum 1 Year BPO voice process experience (Customer service in Tele Banking/Tele Sales)
Skills and Abilities :
- Versant score should be more than 4
- Basic telephonic etiquettes and customer skills
- Candidate should be able to communicate in English and Hindi
- Customer-focused and attentive
Job Responsibilities :
- Answers inquiries by clarifying desired information
- Determines requirements by working with customers
- Resolves problems by clarifying desired information
- Cross-sell and upsell products/services
1. Shifts-Proper day shifts ,6 days working + 1 day Rotational week off
2. Direct walk-in interview process
Additional Benefits :
- Free pick and drop shuttle service till specified locations (Metro stations-Noida Sector-37, 52, 59 & Noida City Centre)
Mandatory Documents :
- Updated CV
- Aadhar card
- This is a customer-centric role with a focus on telephonic communication and customer service.
- Candidates should possess the required language skills and be customer-focused.
- Experience in Tele Sales or Tele Banking is preferred for candidates with at least 1 year of experience.
