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17/09 HR
Co-Founder at Droid Consultants

Views:22 Applications:9 Rec. Actions:Recruiter Actions:7

Executive - Customer Support - BPO (0-3 yrs) Premium

Bangalore Job Code: 234139

Customer Support Executive 

Team : Customer Support

Working days : 6 days

Remote : Does not allow remote

Roles and Responsibilities : 

1. Providing solutions to different problems of customers by taking help of different internal tools

2. Answering phone calls and responding to queries

3. Having product understanding and helping the customers as well with that.

4. Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients

5. Coordinating with the internal teams to get the issue resolved

6. Candidates should be comfortable with rotational shifts and Week offs

7. Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints.

Skills & Requirements :

1. Candidates should possess excellent oral and written communication skills

2. Excellent communication skill (Hindi and English Mandatory)

3. Candidates should have 6 months to 3 years of experience in Customer Support / Voice Process

4. Must have worked in Customer Support Inbound process

5. An enthusiastic and energetic individual.

6. Quick learner

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