Director at VUCA Consulting pvt. Ltd.
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Executive - Customer Support - BPO (0-3 yrs)
Customer Service Executive (Voice Process) Job Responsibilities
- He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- He is responsible for rendering useful administrative support to other members of the customer care team.
- He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
- His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
- Ready for 24X7 shifts
- Attractive Incentive + Cab
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