Founder at FresherMart
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Executive - Customer Support - BPO (0-2 yrs)
- Candidate should be fluent in Hindi and manageable English will be fine. Preferably north Indian candidates
- Should have relevant documents if the candidate is experienced.
ONLY FEMALE REQUIRED
- There won't be any night shift SUNDAY WOULD BE FIXED OFF.
Skills :
Telephone Etiquette, MS-Excel, English, excellent Hindi
Job description :
- Handling Non-sales calls and sales calls (In bound & out bound calls).
- Answer calls professionally to provide information about products and services, obtain details of customers and schedule/cancel/remind appointments.
- Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms, and applications.
- Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Experience : 0 - 2 Years
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
