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Executive - Customer Support - BPO (0-2 yrs)
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility.
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients.
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough Gather and analyse client data to identify possible products or services to recommend to management.
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution.
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Inbound process, answering messages, responding to customers questions & assisting with customer issues on chat
Job Location : bhopal
Job role : Chat process/call process
- Work from office
- Walk in interview
