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22/06 Sneha Jha
Talent Acquisition Executive at Talent Anywhere

Views:182 Applications:65 Rec. Actions:Recruiter Actions:1

Executive - Customer Support - BPO (0-2 yrs)

Pune Job Code: 121741

MAJOR DUTIES :

- Provides support to customers via Chat or Call - Creation of Service Request (SR) and monitor and update the status of requests for assistance

received and ensure completion in a timely manner

- Follows established procedures and process in resolving the issues

- Correctly identifying case categorization and severity definition

- Collection of relevant customer information

- Resolving issues based on information available

- Maintain and update course resources

- Participate in development team meetings and communication.

REQUIRED QUALIFICATIONS :

- Bachelor degree

- Chat based support experience for US companies

- Outstanding oral and written communication skills and pays attention to details

- Excellent problem solver with a solid technical background

- Experience with common software applications, and the ability to learn new ones.

- Experience working with a ticketing system

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