12/04 Anusha
Recruiter at Aadvi Tech Solutions

Views:58 Applications:6 Rec. Actions:Recruiter Actions:2

Executive - Customer Support - BPO (0-1 yrs)

Hyderabad/Telangana Job Code: 70538

- The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

- Accountable for rendering useful administrative support to other members of the customer care team.

- He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

- Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

- His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.

- He will be liable to answer participant questions, as well as question participants to obtain full understanding of what information is being requested

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