recruiter at Sortiest Technology Pvt Ltd
Views:45 Applications:19 Rec. Actions:Recruiter Actions:1
Executive - Customer Support - BPO (0-1 yrs)
- Responding promptly to customer inquiries through various channels such as phone, email, and social media
- Understanding customer needs and providing appropriate solutions and attention
- Communicating with customers about their experiences with a product or service
- Providing information about products and services, taking orders, and addressing customer complaints
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Escalating unresolved issues to the designated internal teams for further investigation
- Working closely with the product or service teams to learn about product details, services, and warranties on offer
- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
- Maintaining a thorough knowledge of the organization's products or services and ensuring this knowledge is kept up to date
- Ensuring customer satisfaction and providing professional customer support
