Director at Apex HR Consultancy
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Executive - Customer Support - BPO (0-1 yrs)
As a Customer Support Executive at Teleperformance, you will be a vital part of our customer service team, providing unparalleled support to our clients and their customers. Your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for all customers interacting with our client's products or services.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
- Maintain a high level of product or service knowledge to effectively troubleshoot and address customer concerns.
- Accurately document customer interactions and transactions in the CRM system.
- Collaborate with other team members and departments to resolve customer issues efficiently.
- Uphold company policies and procedures while delivering exceptional customer service.
- Meet or exceed individual and team performance goals and quality standards.
