JOB LOCATION- Chandigarh, Mohali & Shimla Location

JOB TITLE- Customer Support Executive

Responsibilities and Duties

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

- Provide phone support for Global customers.

- Be responsible to deliver a high quality, customer-driven, support service resolving

customer enquiries at the first point of call wherever possible.

- Demonstrates confidence and willingness to resolve customer requests or queries.

- Maintain and improve Customer Satisfaction by delivering against those initiatives that

have been identified as crucially important during each and every customer support

engagement.

- Ability to assess customer sentiment at all stages during the communication, to take

the lead in escalating an issue on behalf of the customer and to arrange for a

supervisor to mediate in the interaction if deemed necessary by you or if requested by

the customer.

- Manages all customer communication with the appropriate level of etiquette,

timeliness and professionalism, whilst working towards achieving agreed

operational targets.

- Completes all training and development activities in timely manner

- Understanding of escalation handling procedures.

Required Experience, Skills and Qualifications

- Candidate should have Excellent Verbal/ Written English Communication.

- Qualification- Under Graduates or Graduates in any stream

- Experience- Graduate Fresher or under Graduates for international

BPO Non technical /Customer support experience

Experience candidates can also apply.

Job Types: Full-time, Fresher,Experience, Walk-In (Face to face interview)

Salary: - 14,000 to 20,000

Job Types: Full-time, Fresher

Interested Candidates Must Apply Here...

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