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07/01 Rasika
HR at Jobs Territory

Views:51 Applications:26 Rec. Actions:Recruiter Actions:1

Executive - Customer Support - BFS (1-4 yrs)

Bangalore Job Code: 192810

What will you get to work on?

- Provide world class customer support through emails, phone calls and chats.

- Help in improving processes which always optimize better customer experience.

- Collaborate with stakeholders and work towards any solution ideal for the issue.

- Must gain product understanding for assisting customers thoroughly to resolve their issues.

- Understand customer pain points and highlight their feature requests to improve the product.

Required Skills :

- Very Strong written and verbal presentation/communication skills.

- Should be an active listener.

- Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.

- Ability to maintain high standards of work, in high-pressure situations

- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives.

- Experience tracking and analyzing case progress.

- 2-4 years of work experience.

- Willing to learn new things and pro-activeness.

- Experience of working on Freshdesk and Dialers is a plus.

- Ability to multi-task, organize, and prioritize work.

What will you get to work on?

- Provide world class customer support through emails, phone calls and chats.

- Help in improving processes which always optimize better customer experience.

What will you get to work on?

- Provide world class customer support through emails, phone calls and chats.

- Help in improving processes which always optimize better customer experience.

- Collaborate with stakeholders and work towards any solution ideal for the issue.

- Must gain product understanding for assisting customers thoroughly to resolve their issues.

- Understand customer pain points and highlight their feature requests to improve the

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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