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07/01 Rasika
HR at Jobs Territory

Views:24 Applications:17 Rec. Actions:Recruiter Actions:0

Executive - Customer Support - BFS (1-4 yrs)

Bangalore Job Code: 192810

What will you get to work on?

- Provide world class customer support through emails, phone calls and chats.

- Help in improving processes which always optimize better customer experience.

- Collaborate with stakeholders and work towards any solution ideal for the issue.

- Must gain product understanding for assisting customers thoroughly to resolve their issues.

- Understand customer pain points and highlight their feature requests to improve the product.

Required Skills :

- Very Strong written and verbal presentation/communication skills.

- Should be an active listener.

- Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.

- Ability to maintain high standards of work, in high-pressure situations

- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives.

- Experience tracking and analyzing case progress.

- 2-4 years of work experience.

- Willing to learn new things and pro-activeness.

- Experience of working on Freshdesk and Dialers is a plus.

- Ability to multi-task, organize, and prioritize work.

What will you get to work on?

- Provide world class customer support through emails, phone calls and chats.

- Help in improving processes which always optimize better customer experience.

What will you get to work on?

- Provide world class customer support through emails, phone calls and chats.

- Help in improving processes which always optimize better customer experience.

- Collaborate with stakeholders and work towards any solution ideal for the issue.

- Must gain product understanding for assisting customers thoroughly to resolve their issues.

- Understand customer pain points and highlight their feature requests to improve the

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