Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Support - Bank (1-8 yrs)
- Work in a company with a solid track record of performance
- Opportunity to make a positive impact
- Join a well known brand within Private Banking
We are hiring for a company which is start-up, multi-domain, back-office services provider and consulting organization, driven by Women Entrepreneurs and comes with more than 10+years of operational experience and offering services to leading Banking, Financial Services, Insurance, NBFC and Legal Institutes and companies.
The Job Key responsibilities areas :
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Monitoring the work of individual and of the team
- Maintaining a pleasant working environment for Team
- Strong Time Management
Ideal Candidate Key competencies :
- Minimum 1-2 Years work-Experience in Customer Support
- Good Mail communication skill / Clear Communication
- Knowledge of Excel, Word & Powerpoint
- Comfortable using CRM systems & Computer skills
- Graduate - Commerce Stream
- Ability to Use Positive Language
- Excel in customer service in problem-solving
- Good communication skill to interact with Client
