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22/11 Sindura
HR Manager at ONB Technologies

Views:14 Applications:6 Rec. Actions:Recruiter Actions:2

Executive - Customer Support - Automobile (1-2 yrs)

Kolkata Job Code: 244459

Mandatory Skills :

- Should have worked as an Executive 

- Support for at least 1 year preferably in the automobile domain.

- Should be a local candidate from Kolkata only.

: Should be knowing the regional language - Bengali

What Is The Job About ?

- This role involves answering the service questions, suggesting information about the services and fulfils needs to ensure customer & employees satisfaction.

- Resolve service problem by clarifying the complaints, determining the cause of the problem, suggesting the best possible solution within the time limit

- Manage large amount of Incoming calls

- Build sustainable relationship of trust through open and interactive communication

- Follow communication procedure, guidelines and polices

- Document and maintain record of each and every customer interaction

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