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08/10 Girish
HR at EC Water Solutions

Views:52 Applications:23 Rec. Actions:Recruiter Actions:0

Executive - Customer Support (5-10 yrs)

Hyderabad Job Code: 131992

Responsibilities and Duties:

- Must be able to handle inbound and outbound calls and respond to customer's chats and emails

- Management and resolve customer complaints

- Sell products and place customer orders in the computer system

- Promote to book free online product demos and schedule appointments

- Promote product webinars and register customers for their attendance

- Identify and escalate issues to supervisors

- Provide product and service information to customers

- Research required information using available resources

- Research, identify, and resolve customer complaints using applicable software

- Process orders, forms, and application

- Route calls to appropriate resources

- Document all call information according to standard operating procedures

- Recognize, document, and alert the management team of trends in customer calls

- Follow up customer calls where necessary

- Upsell products and services

- Complete call logs and reports

- Other duties as assigned

Qualifications and Skills:

- High school diploma or equivalent

- Proficient in relevant computer applications

- 5+ years of experience in a call center environment

- Knowledge of customer service practices and principles

- Excellent data entry and typing skills

- Superior listening, verbal, and written communication skills

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