Executive - Customer Support (5-10 yrs)
Responsibilities and Duties:
- Must be able to handle inbound and outbound calls and respond to customer's chats and emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Promote to book free online product demos and schedule appointments
- Promote product webinars and register customers for their attendance
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Qualifications and Skills:
- High school diploma or equivalent
- Proficient in relevant computer applications
- 5+ years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
