Director at Shreeniwas
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Executive - Customer Support (3-4 yrs)
Customer Support Executive :
- Customer Support Executive (International voice/Non-voice process)Working days - 24/7 Shifts and rotational week offs ( 5 days working a week)Working hours 9 hours shift including 1 hour break, candidate who can speak fluent English with good communication skills Can Apply
- Work Mode Work from home
- Notice period 1 month
Education qualification : Minimum Graduate
CTC As Per Market Norms
- Fresher/Experience both can apply
Role & responsibilities :
- Understanding the products and services provided by the company.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Making outbound calls and Inbound calls.
- Must have international Voice shared services experience
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with customers.
- Adhering to the company's rules and regulations.
- Handle the calls/emails and chats from customers in different countries. particularly the US , UK, etc.
- Include product and service support or Non-technical support in which the customer calls & chats to solve an issue.
Job Type :
- Must have Skills
- Customer Support
- 3 - 5 Lakh/Year (Annual salary)
- Long-term (Duration)
- Fully Remote