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08/11 Jayash Yelave
Director at Shreeniwas

Views:119 Applications:49 Rec. Actions:Recruiter Actions:16

Executive - Customer Support (3-4 yrs)

Anywhere in India/Multiple Locations Job Code: 299722

Customer Support Executive :

- Customer Support Executive (International voice/Non-voice process)Working days - 24/7 Shifts and rotational week offs ( 5 days working a week)Working hours 9 hours shift including 1 hour break, candidate who can speak fluent English with good communication skills Can Apply

- Work Mode Work from home

- Notice period 1 month

Education qualification : Minimum Graduate

CTC As Per Market Norms

- Fresher/Experience both can apply

Role & responsibilities :

- Understanding the products and services provided by the company.

- Supporting the customer through an email ticketing system and phone calls.

- Resolving customer complaints and queries.

- Providing detailed information to customers.

- Making outbound calls and Inbound calls.

- Must have international Voice shared services experience

- Taking feedback from the customers.

- Negotiating the terms and conditions with the customer.

- Contributing the work to the company's knowledge base.

- Maintaining a healthy relationship with customers.

- Adhering to the company's rules and regulations.

- Handle the calls/emails and chats from customers in different countries. particularly the US , UK, etc.

- Include product and service support or Non-technical support in which the customer calls & chats to solve an issue.

Job Type :

- Payroll

- Must have Skills

- Customer Support

- 3 - 5 Lakh/Year (Annual salary)

- Long-term (Duration)

- Fully Remote

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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