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11/06 Pooja
HR at Acentering HR

Views:145 Applications:37 Rec. Actions:Recruiter Actions:7

Executive - Customer Support (2-5 yrs)

Gujarat/Vadodara/Baroda Job Code: 121028

Designation : Customer Support Executive

Location : Vadodara/Remote location

Timings : US Shift

Job Description :

Responsibilities :

- Maintains customer satisfaction by providing problems-solving resources.

- Excellent Verbal and written communication skill.

- Answers customers questions.

- Accomplishes customer service human resource objectives by training, and coaching employees.

- Achieves customer service objectives by contributing customer service in formation and recommendations to strategic plans and reviews.

- Identifies customer service trends and determines system improvements.

- Determines customer service requirements by maintaining contact with customers and visiting operational environments.

- Improves customer service quality results by studying

- Maximizes customer operational performance by providing

Requirements :

- 2 years of customer service experience

- Must have infrastructure (system and good internet connection)

- Experience working with inbound and outbound calls, customer retention, and inside sales preferred

- Proficient in Microsoft Office

- Excellent interpersonal and communication skills

- Demonstrated ability to prioritize tasks and manage time efficiently

- Bachelor's Degree required

Total Experience : 2-8 years

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