Executive - Customer Support (2-5 yrs)
Designation : Customer Support Executive
Location : Vadodara/Remote location
Timings : US Shift
Job Description :
- Maintains customer satisfaction by providing problems-solving resources.
- Excellent Verbal and written communication skill.
- Answers customers questions.
- Accomplishes customer service human resource objectives by training, and coaching employees.
- Achieves customer service objectives by contributing customer service in formation and recommendations to strategic plans and reviews.
- Identifies customer service trends and determines system improvements.
- Determines customer service requirements by maintaining contact with customers and visiting operational environments.
- Improves customer service quality results by studying
- Maximizes customer operational performance by providing
- 2 years of customer service experience
- Must have infrastructure (system and good internet connection)
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Proficient in Microsoft Office
- Excellent interpersonal and communication skills
- Demonstrated ability to prioritize tasks and manage time efficiently
- Bachelor's Degree required
Total Experience : 2-8 years