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14/01 Satabdi Mitra
HR at Sapwood Ventures Pvt Ltd

Views:11 Applications:3 Rec. Actions:Recruiter Actions:1

Executive - Customer Support (2-4 yrs)

Chennai Job Code: 193732

Roles and Responsibilities :

- Manage and effectively resolve customer support predominantly via chat, Remote sessions, Phone or email.

- Be a voice of the clients by identifying their needs and collaborating with cross-functional team to provide solutions

- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

- Quick turnaround time to answer customer queries and maintain the right categorization of tickets

- Identify and assess customers' needs to achieve customer satisfaction and deliver quality responses

Desired Candidate Profile :

- 2- 4 years of experience in a product based company

- Flexible to work in rotational shifts and staggered week offs

- A do-anything attitude for delighting the customer. We are a customer-centric organisation, meaning we drop everything to solve problems and make our customers happy.

- Exceptional written and verbal communication skills

- Experience in International (specifically the US) chat and voice support would be an added advantage

- Hands on experience with Zendesk, Intercom or similar platforms (Added advantage)

- Demonstrate patience in all customer contact situations, showing courtesy and strong customer service orientation.

- Skilled in multitasking; including the ability to be flexible and adapt to changes quickly.

Customer Support Specialist :

What does client look for when hiring a Customer Support Executive?

- You are customer-centric and naturally curious. You are passionate about doing right by the customer while best representing client . You leave no stone unturned in an effort to delight the customer.

- You don't get flustered easily. If you don- t know the answer, you'll dig until you find it.

- You like learning new things and you can learn quickly. When things change, you know how to roll with the punches.

- You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating in writing and on the phone.

- You are motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.

- Desire and willingness to test, embrace and encourage new technologies and product offerings.

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