Agsure Innovations Pvt Ltd is seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be the primary point of contact for our valued customers, ensuring their satisfaction and providing exceptional service. If you have a passion for helping others and thrive in a dynamic environment, we invite you to be a part of our growing team.

Key Responsibilities:

1. Customer Interaction:

- Engage with customers via multiple channels (phone, email, chat) to address inquiries, resolve issues, and provide assistance.

- Foster positive and lasting relationships with customers by delivering excellent service and support.

2. Technical Assistance:

- Provide technical support for Agsure Innovations' products and services, guiding customers through troubleshooting processes.

- Collaborate with the technical team to escalate and resolve complex technical issues.

3. Product Knowledge:

- Maintain a deep understanding of Agsure's products and services to effectively communicate features, benefits, and usage to customers.

- Stay updated on product developments and updates.

4. Issue Resolution:

- Investigate and resolve customer complaints or issues promptly and professionally.

- Document and track customer interactions, ensuring accurate and detailed records.

5. Feedback Collection:

- Gather customer feedback on product experiences, identifying areas for improvement.

- Convey customer insights to the relevant teams to contribute to product enhancement.

6. Communication and Coordination:

- Collaborate with internal teams, including development and sales, to ensure seamless communication and issue resolution.

- Coordinate with other departments to fulfill customer requests or address concerns.

Qualifications and Skills:

- Educational Background: Bachelor's degree in a relevant field.

- Experience: Proven experience in customer support or a related role.

- Communication Skills: Excellent verbal and written communication skills in English, Hindi and a regional language.

- Empathy: Ability to empathize with customers and understand their needs.

- Problem-Solving: Strong analytical and problem-solving skills.

- Tech-Savvy: Comfortable using technology and learning about new products quickly.

Benefits:

- Competitive salary

- Health and wellness programs

- Opportunities for professional growth and development

If you are passionate about customer satisfaction and want to contribute to the success of Agsure Innovations Pvt Ltd, apply now and be a part of our dynamic team!