Senior Recruitment Specialist at Tebillion
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Executive - Customer Support (1-5 yrs)
Designation: Customer Support Executive
Desired Profile Required:
- Should have good communication and interpersonal skills.
- Should be confident and quality focused
- Excellent verbal and written communication skills
- Must have strong conceptual knowledge.
- Must be customer centric.
- Must have patient.
Key Roles & Responsibilities:
- Respond to customer inquiries and problem escalations.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a thorough understanding of client process and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to our customers.
- Regular follow-ups regarding issues queries and operations with concerned person.
- Handle all issues and queries of customers through mail, phone, and letter interaction.
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
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