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15/09 Niyati Sharma
HR Manager at Aryan Group

Views:57 Applications:10 Rec. Actions:Recruiter Actions:0

Executive - Customer Support (1-4 yrs)

Bangalore Job Code: 233769

Customer Support Executive 


- Answer phone calls in a more professional manner and provide information about products and services as required by the callers

- They are responsible for taking or cancelling orders, and obtaining details of customer complaints

- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments

- Process orders, applications, and forms

- Render administrative support to other customer care team members when the need arises, or as instructed

- Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly

- Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company

- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

- Identify tasks critical to keeping customer satisfaction levels in check

- Select, hire, and train new team members

- Network with various departments and groups that are involved in customer support, orders, and processing

- Ensure maximized productivity and minimized costs

- Encourage and motivate team members for continuance of quality service delivery

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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