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30/08 Kunal Chugh
CEO at JobsHunt

Views:29 Applications:25 Rec. Actions:Recruiter Actions:3

Executive - Customer Support (1-4 yrs)

Delhi NCR Job Code: 174213

- Experience in a customer support role preferred from a captive unit.

- Fluent in English (Verbal & Written)

- Must have customer calling (Outbound / Inbound) experience.

- Good knowledge on Excel, should be able to work on different files.

- 1 to 4 years of experience.

Responsibilities :

- Answer support phone calls, chat messages, and email tickets.

- Assisting in order processing and changes as and when needed.

- Should be able to handle multiple tasks.

- Make sure each customer is happy before and after their purchase

- Guide consumers to make the right choices.

- Regularly identify areas of improvement in customer education based on communication with customers and participate in writing excellent help documentation.

- Work with operations team to report customer feedback and help regularly update the on- ground processes and product quality.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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