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10/08 Harshini
HR Executive at FastJobs.io

Views:26 Applications:20 Rec. Actions:Recruiter Actions:11

Executive - Customer Support (1-3 yrs)

Bangalore Job Code: 228110

Customer Support Executive

Job Description:-

1. Handle customer complaints, provide appropriate solutions within the time limits; follow up to ensure resolution.

2. Provide accurate, valid and complete information by using the right methods/tools in terms of resolution.

3. Keep records of customer interactions, process customer accounts and file.

4. Identify and assess customers- needs to achieve satisfaction.

5. Build sustainable relationships and trust with customer accounts through open and interactive communication.

Desired Skills and Competencies :

- Any Bachelor's degree.

- Good Communication skills.

- Problem and Issue handling skills.

- Ability to handle customer concern with a positive note.

- Proactive and Situation handling skills.

- Basic Computer/Excel knowledge

- Taking Responsibility.

- Minimum 1 year Customer support experience from service industries.

Language - English and Hindi Mandate( Kannada, Tamil and Telugu will be additional preference)

- Prefer to work on weekends.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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