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23/06 Harshini
HR Executive at

Views:3 Applications:5 Rec. Actions:Recruiter Actions:3

Executive - Customer Support (1-3 yrs)

Bangalore Job Code: 219912

Customer Support Executive

Job Description:-

1. Handle customer complaints, provide appropriate solutions within the time limits; follow up to ensure resolution.

2. Provide accurate, valid and complete information by using the right methods/tools in terms of resolution.

3. Keep records of customer interactions, process customer accounts and file.

4. Identify and assess customers- needs to achieve satisfaction.

5. Build sustainable relationships and trust with customer accounts through open and interactive communication.

Desired Skills and Competencies :

- Any Bachelor's degree.

- Good Communication skills.

- Problem and Issue handling skills.

- Ability to handle customer concern with a positive note.

- Proactive and Situation handling skills.

- Basic Computer/Excel knowledge

- Taking Responsibility.

- Minimum 1 year Customer support experience from service industries.

Language - English and Hindi Mandate( Kannada, Tamil and Telugu will be additional preference)

- Prefer to work on weekends.

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