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13/10 Ritika Jaiswal
HR Recruiter at BuzzHire

Views:3 Applications:3 Rec. Actions:Recruiter Actions:2

Executive - Customer Support (1-3 yrs)

Bangalore Job Code: 132600

Responsibility

- Maintaining a positive, empathetic and professional attitude toward customers always.

- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.

- Communicating with customers through various channels. Where possible create templates to be more effective.

- Acknowledging and resolving customer complaints.

- Complete understanding of products inside and out with ability to train the juniors.

- Keeping records of customer interactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Requirement : 

- Willing to work in Night Shift.

- Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment

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