HR Manager at ONB Technologies
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Executive - Customer Support (1-2 yrs)
Mandatory Skills :
- Should have worked as an Executive
- Support for at least 1 year preferably in the automobile domain.
- Should be a local candidate from Delhi only.
- Should be knowing the regional language - Hindi
What Is The Job About ?
- This role involves answering the service questions, suggesting information about the services and fulfils needs to ensure customer & employees satisfaction.
- Resolve service problem by clarifying the complaints, determining the cause of the problem, suggesting the best possible solution within the time limit
- Manage large amount of Incoming calls
- Build sustainable relationship of trust through open and interactive communication
- Follow communication procedure, guidelines and polices
- Document and maintain record of each and every customer interaction
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