About Process :

- Handle about 80-100 calls of customers on-boarded by sales team (Smile correction/ Smile straightening)

- The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls

- Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms

- Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required

- Tabulate and record responses from all customers on excels. Generate relevant reports from the same

- Schedule appointments for patients and coordinate with the required doctor who shall visit the patient

- Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation

- Analyse quality of calls and strive for improvement

 Title :

Customer Support Executive

 Location :

Andheri - Chintamani Plaza

 Requirement :

- Excellent English 7/10 (verbal & written)

- Strong problem solving and analytical skills

- Self-driven, comfortable with a fast-paced, always-on, highly ambiguous Environment

- 2-5 years of experience in Tele Sales/After Sales Support/Customer support

 Education :

Any Graduate

 Shift timings : 10:00 am to 8.00 pm

- Transport Boundaries

Mumbai Based (Work From Office) Target candidates who can travel on daily basis

- Transport Facility

NA

- Salary Range

upto 3.6 LPA (depending on the interview, experience and Sales and convincing ability)

Lucrative Incentives

- Weekly Off

1 Weekly Off (Mostly during Weekday)

- Age

Up to 32 years only

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