Director & COO at Innvocon Learning Solutions
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Executive - Customer Support (0-6 yrs)
Key Responsibilities :
- Respond to customer inquiries via phone, email, and live chat
- Identify customer needs and provide accurate and comprehensive solutions
- Troubleshoot technical issues and guide customers through self-service options
- Escalate complex issues to the appropriate team members
- Document all interactions and resolutions for future reference
- Contribute to the development and improvement of support documentation and FAQs
- Proactively identify and address customer concerns and feedback
- Maintain a positive and professional demeanor at all times
- Work collaboratively with other team members to achieve departmental goals
Qualifications and Skills :
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to prioritize tasks and manage time effectively
- Proficient in written and verbal communication
- Excellent computer skills and working knowledge of relevant software
- Experience in customer service or a related field is preferred
- A positive, enthusiastic, and team-oriented attitude
- Ability to work independently and as part of a team
Education and Experience :
- Bachelor's degree or Master's Degree
- Previous customer service or support experience is a plus.
- Familiarity with CRM systems is an advantage.
