Talent Acquisition at LAXMI DENTAL EXPORT PRIVATE LIMITED
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Executive - Customer Support (0-5 yrs)
- The Customer Support Team Leader is responsible for overseeing and managing the day-to-day operations of the customer support team.
- This role involves providing guidance, support, and direction to team members to ensure efficient and effective resolution of customer inquiries and issues. The Team Leader will also play a key role in fostering a positive and customer-centric culture within the team. Team Leadership
- Customer Issue Resolution
- Quality Assurance
- Communication
- Training and Development
- Performance Metrics
Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in a customer support role, with at least 3 years in a leadership or supervisory capacity.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Familiarity with customer support software and tools.
- Ability to work in a fast-paced and dynamic environment.
- Customer-focused mindset and a commitment to delivering exceptional service.
9 hours rotational shifts 9:00 am till 9:00
