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05/06 Chaitanya
HR Associate at Eventbeep Technoservices Pvt Ltd

Views:151 Applications:20 Rec. Actions:Recruiter Actions:0

Executive - Customer Support (0-30 yrs)

Gurgaon/Gurugram/Delhi NCR Job Code: 329043

Designation : Customer Support Executive

Gender : Female

Functional Area : Customer Services

Roles & Responsibilities :

- Respond to customer queries, whether through phone calls, emails, live chat, or in-person interactions.

- Work to resolve customer issues, such as product defects, billing discrepancies, or service disruptions.

- Place orders, track shipments, or make changes to existing orders.

- Handle complaints professionally, aiming to find a satisfactory resolution.

- Need to keep accurate records of customer interactions, including details of inquiries and resolutions.

- Escalate issue to higher authority or concerned department.

- Collect feedback from customers to help improve products and services.

- Adhere company policies and industry regulations when interacting with customers.

Requirements :

- Needs to have excellent communication skills.

- Problem solving abilities with patience.

- Basic knowledge of MS Office.

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