HR Associate at Eventbeep Technoservices Pvt Ltd
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Executive - Customer Support (0-30 yrs)
Designation : Customer Support Executive
Gender : Female
Functional Area : Customer Services
Roles & Responsibilities :
- Respond to customer queries, whether through phone calls, emails, live chat, or in-person interactions.
- Work to resolve customer issues, such as product defects, billing discrepancies, or service disruptions.
- Place orders, track shipments, or make changes to existing orders.
- Handle complaints professionally, aiming to find a satisfactory resolution.
- Need to keep accurate records of customer interactions, including details of inquiries and resolutions.
- Escalate issue to higher authority or concerned department.
- Collect feedback from customers to help improve products and services.
- Adhere company policies and industry regulations when interacting with customers.
Requirements :
- Needs to have excellent communication skills.
- Problem solving abilities with patience.
- Basic knowledge of MS Office.
