Talent Acquisition Management at Cenus Consulting
Views:11 Applications:5 Rec. Actions:Recruiter Actions:0
Executive - Customer Support (0-3 yrs)
Job description
Job Location - Indore (M.P.)
Job Profile- Work From Office - Customer Support Associate
Skills Required:
- Excellent Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Day Shift for female candidates
- Candidate should have Excellent Communication Skills.
- Both Freshers as well as experience candidates having Minimum 0-6 months of experience can apply.
- Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.
Job Responsibilities:
- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.
Salary Offered: 13k-20k per month.
Feel free to contact us for any query-
Cenus Consulting
Ph. :- +91-9111074483
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
