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04/08 Mihir Kothari
HR at Brainwires Infotech Pvt. Ltd.

Views:31 Applications:17 Rec. Actions:Recruiter Actions:8

Executive - Customer Support (0-3 yrs)

Bangalore Job Code: 226998

Responsibilities :

- Respond to customer queries in a timely and accurate way, via phone, email or chat

- Identify customer needs and help customers use specific features

- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

- Update our internal databases with information about technical issues and useful discussions with customers

- Monitor customer complaints on social media and reach out to provide assistance

- Share feature requests and effective workarounds with team members

- Inform customers about new features and functionalities

- Follow up with customers to ensure their technical issues are resolved

- Gather customer feedback and share with our Product, Sales and Marketing teams

- Assist in training junior Customer Support Representatives

Requirements and skills :

- Experience as a Customer Support Specialist or similar CS role

- Familiarity with our industry is a plus

- Experience using help desk software and remote support tools

- Understanding of how CRM systems work

- Excellent communication and problem-solving skills

- Multi-tasking abilities

- Patience when handling tough cases

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