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30/03 HR
recruiter at Sortiest Technology Pvt Ltd

Views:55 Applications:21 Rec. Actions:Recruiter Actions:0

Executive - Customer Support (0-2 yrs)

Bangalore/Nagpur Job Code: 319447

- Responding promptly to customer inquiries through various channels such as phone, email, and social media

- Understanding customer needs and providing appropriate solutions and attention

- Communicating with customers about their experiences with a product or service

- Providing information about products and services, taking orders, and addressing customer complaints

- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

- Escalating unresolved issues to the designated internal teams for further investigation

- Working closely with the product or service teams to learn about product details, services, and warranties on offer

- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures

- Maintaining a thorough knowledge of the organization's products or services and ensuring this knowledge is kept up to date

- Ensuring customer satisfaction and providing professional customer support

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