Talent Acquisition at MindTrends Innovations
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Executive - Customer Support (0-2 yrs)
Role Overview :
- As a Customer Support Executive, you will be the frontline representative of our company, responsible for delivering exceptional customer service experiences. Your primary objective will be to address customer inquiries, resolve issues, and ensure customer satisfaction.
Key Responsibilities :
- Responding to Customer Inquiries : Handle inbound customer queries via various channels such as phone, email, and chat, promptly and professionally.
- Issue Resolution : Investigate and resolve customer complaints or issues effectively and efficiently, striving for first-contact resolution whenever possible.
- Product Knowledge : Develop a deep understanding of our products or services to provide accurate information and assistance to customers.
- Documentation : Maintain detailed records of customer interactions and transactions in our CRM system.
- Escalation Management : Escalate complex or unresolved issues to the appropriate department or higher management for further investigation and resolution.
- Customer Feedback : Gather feedback from customers to identify areas for improvement and contribute to enhancing the overall customer experience.
- Adherence to Policies : Adhere to company policies and procedures at all times, ensuring compliance with relevant regulations and standards.
- Team Collaboration : Collaborate effectively with other team members and departments to address customer needs and achieve common goals.
