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24/05 Rakesh Sahoo
HR Recruiter at Persistent Networks Pvt. Ltd

Views:24 Applications:4 Rec. Actions:Recruiter Actions:0

Executive - Customer Support (0-2 yrs)

Bhubaneshwar Job Code: 274244

1. Politely speaking with customers and understanding their queries.

2. Documenting customer queries in system.

3. Responding to customer queries based on SOP.

4. Resolving customer complaints brought to your attention.

5. Conducting quality assurance surveys with customers and providing feedback to the staff.

6. Excellent interpersonal and written and oral communication skills.

7. Knowledge of mediation and conflict resolution techniques is preferable.

8. IT Networking and Router Configuration.

9. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

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