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01/08 Rocky Ram
HR Recuriter at PITCS

Views:7 Applications:6 Rec. Actions:Recruiter Actions:1

Executive - Customer Support (0-2 yrs)

Bangalore Job Code: 226220

Designation : Customer Support executive

Salary : 15k to 19k

Location : Bangalore( Bellauduru)

Interview : Telephoneic

- Laptop mandatory

Languages : Hindi, English

Experiences : 0 to 2 years

Qualification : Pre-University Course or Pre-Degree Course

Roles :

- Managing a team of representatives offering customer support

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

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