Executive - Customer Support (0-2 yrs)
Designation : Customer Support executive
Salary : 15k to 19k
Location : Bangalore( Bellauduru)
Interview : Telephoneic
- Laptop mandatory
Languages : Hindi, English
Experiences : 0 to 2 years
Qualification : Pre-University Course or Pre-Degree Course
- Managing a team of representatives offering customer support
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.